Concho Keychain

Returns

I have a 30 day return policy. Please notify me of any issues within 3 days of receiving your item. For returns after 30 days from the purchase date, a refund is not available. For returns of merchandise between 30 to 60 days from the purchase date, a store credit may be issued depending on the order. To be eligible for a return, your item must be unused/new. Please note that customized items are not returnable. If you would like to start a return, please contact me with your order number and reason for return, so I can provide instructions.

Custom Orders

No returns on custom items. Sales are final. Custom orders may take 4-6 weeks. Lead times may vary and a confirmation will be provided by email.

FAQ:

• Why does my leather have a wrinkle here or there? Why does the color not look like what I was on the website?

  • Leather is a natural product and may have blemishes, wrinkles, and imperfections such as bug bites or barbed wire scars.  Every piece of leather can and does vary. I use the best quality full grain leather from Hermann Oak and do my best to work around these imperfections but in the end I consider these to be beauty marks and an indication of a natural handmade product.  I also paint and dye my pieces by hand.  Each hide also accepts paints and dye a little differently so colors may vary from item to item,  in different lights, and on different screens.

• Why are you so expensive?

  • You get what you pay for.  Retail belts are usually low quality, mass produced, & roller stamped or impressed with a machine.  My items are made from high quality leather, hand cut, hand stitched, and meticulously hand tooled one at a time by yours truly.  I strive to produce quality products and western art that you will want to show off to your friends.

• How do I measure my belt size?

  • This is THE most important part of ordering a custom belt.  The best way to measure your belt size is to take a belt you currently wear and measure from the bend (where the belt folds around the buckle) to the hole you currently wear that belt at. That is your current belt size.  Do not go off pant size, or memory, or what you think your waist size should be (we all think it should be less than it actually is), measure it.  I cannot issue a refund if you provide me with an incorrect size.  

• Does the buckle style affect my belt size?

  • Yes, is the short answer.  Bigger buckle = shorter belt.  A wide trophy buckle takes up more real estate compared to a standard buckle. So if your are changing buckles or buckle styles, your belt size can vary by 1-2 inches. If this is the case, just let me know and I will make the adjustment.